Privacy Policy

The Effective Date of this Privacy Policy is April 14, 2014


This Privacy Policy describes how ZELTIQ handles information we learn about you from our website. The information we collect depends on what you do when you visit our site. If you have questions about this policy or wish to contact us, our postal address is as follows:

ZELTIQ® 4698 Willow Road, Pleasanton, California 94588 USA



For each visitor to our Web site, we collect and store the following information about your computer hardware and software: your IP address, your browser software, your operating system, and the Internet address of the Web site from which you linked directly to our site. We collect and store this information on an individual basis and in aggregate, or combined, form. We also collect both user-specific and aggregate information on the pages visitors’ access. This information allows us to deliver any information you request from us, such as product information or training materials. We also use the information to measure the number of visitors to our site, to understand which service providers our visitors use, to improve the content of our web pages, and to customize the content and format. All of this is done with the intention of making our site more useful to visitors.



For the purpose of this Privacy Policy, personal information is the information identified in this Privacy Policy which is information about an identifiable individual (“Personal Information”). Personal Information does not include the name, title, business address or business telephone number of an employee of an organization. In order to use the Web site, it is not necessary for you to provide any information that identifies you personally. In general, you can visit our Web site without telling us who you are or revealing any Personal Information. However, if you want to access certain features offered through this Web site, it may be necessary to provide Personal Information.


Web site Visitor Information

ZELTIQ routinely gathers information on Web site activities, such as data on how many people visit the Web site, the pages they visit, where they come from, how long they stay, etc. Web site visitor information is collected on an aggregate, anonymous basis, which means that no Personal Information is associated with this data. Such information is gathered through the use of web server logs. A web server log is a file where Web site activity is stored.



Personal Information is collected on certain pages of the Web site. If you decide to contact ZELTIQ online to ask a question, learn more about the CoolSculpting procedure, or download certain service applications, you will find that those contact forms ask for certain types of Personal Information to assist us in complying with these requests.

ZELTIQ may also ask you to provide Personal Information, some optional, some required, on specific pages of the Web site. The information requested may include your name, address, email address, billing address, phone number, credit card and/or debit card information and your comments. Personal Information may be forwarded to a ZELTIQ business unit or the appropriate ZELTIQ affiliate that is equipped to handle your order, inquiry or feedback.

Personal Information is also collected by means of trade show information, Cool Events, email, voluntary online surveys and as part of any entry for a contest or other promotion. If you choose to enter a contest or other promotion we conduct, you will be required to submit certain Personal Information, such as your name, e-mail address, street address and phone number. We will use the required Personal Information you submit to us for promotion administration purposes, such as notification of winners.



We use your Personal Information for three general reasons. First, we use Personal Information to provide you with the services that you request. Second, we may use your Personal Information to send you additional information about our products or information about other products and services in which you might be interested, provided you “opt-in” to receiving such information. Third, we may use your information in aggregate form to help us evaluate and modify existing services, and to help us develop additional services that are likely to be of interest to our users. You can always choose not to be contacted or to “opt-out” on the registration screen on which your Personal Information is entered. If you later decide that you do not want your Personal Information used for these purposes, you may opt-out by sending an e-mail or letter to us as defined below.



Your Personal Information may be shared with our employees, independent contractors, agents, CoolSculpting service providers or other related ZELTIQ entities and/or business partners acting on our behalf to: (i) provide a product or service you have requested; (ii) provide an award; (iii) conduct customer surveys for the purpose of marketing; (iv) apply for employment with ZELTIQ; and/or (v) collect debt or other payments.

We do not rent or sell email addresses, postal addresses or telephone contact information to third parties or otherwise share any personally identifying information we collect with any third parties, further we do not share your Personal Information with non-ZELTIQ companies except to the extent necessary to complete the above functions and, when we do share it, it is subject to their agreement to both treat it as confidential business information and to fully comply with all applicable privacy laws and also with the understanding that it may not be used for any purpose other than to perform their function. Rest assured, ZELTIQ will only provide Personal Information to third parties on an “as needed” basis and provided that such third parties have privacy policies in place.



From time to time, this Web site may link you to other sites on the Internet (“Linked Sites”). The Linked Sites are not under ZELTIQ’s control, and ZELTIQ does not control the collection or use of any information, including personally identifying information, that occurs during your visit to the Linked Sites. Further, ZELTIQ makes no representations about the privacy policies or practices of the Linked Sites.



If you do not wish to receive promotional emails from us, please let us know by using the opt-out response device that can be found at the bottom of every email we deliver or by calling ZELTIQ at the telephone number indicated in the email. You may also let us know by sending your request to: ZELTIQ, Attention: Customer Service, 4698 Willow Road, Pleasanton, CA 94588 (please include sufficient information to allow us to identify you in our records). Please allow a reasonable time for us to process your request.

Note that although you can opt not to receive promotional emails, ZELTIQ retains the right to send registered users of its Web sites informational email messages about the user’s account or administrative notices regarding the site, as permitted under the CAN-SPAM Act (15 U.S.C. §7701 et seq.).



ZELTIQ makes every effort to keep Personal Information accurate, complete and current. ZELTIQ will update any changes to Personal Information when received. If ZELTIQ holds Personal Information about an individual which can be established by the individual to be inaccurate, incomplete or not up-to-date, ZELTIQ will take reasonable steps to correct it.



Upon request we provide site visitors with access to their own personally identifying contact information (e.g., name, address, phone number) that we maintain about them. You can access this information by sending your request to: ZELTIQ, Attention: Customer Service, 4698 Willow Road, Pleasanton, California 94588. To help us process your request, please provide sufficient information to allow us to identify you in our records. If you have a user account with us, we ask that you provide your user name and password in your request.

We reserve the right to ask for information verifying your identity prior to disclosing any information to you. Should we ask for verification, the information you provide to verify your identify will be used only for that purpose, and all copies of this information in our possession will be destroyed when the process is complete.

We also offer visitors the opportunity to have inaccuracies corrected in all information we maintain about them. You can have your information corrected by sending your request to: ZELTIQ, Attention: Customer Service, 4698 Willow Road, Pleasanton, California 94588. To help us process your request, please provide sufficient information to allow us to identify you in our records.



We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site, and we employ security features generally accepted in the industry to protect the security of transactions made on our site. Commercial transactions are protected via Secure Sockets Layer (SSL) technology.



From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change materially at some time in the future, we will post the policy changes to our Web site. If we have collected personally identifying contact information from you, we will notify you about the changes prior to making use of your information in new ways and will provide you with a reasonable opportunity to opt out of the new procedures before they are implemented. We will also honor opt out requests made following implementation of the new procedures, as discussed above.

If you believe that this site is not following its stated information policy, you may contact us at the above address, or contact state or local chapters of the Better Business Bureau.